Summary:
Client: MNTN
Position: Senior UX Designer
Summary
At MNTN, I led the design of the Performance Operations Center (POC), a comprehensive platform for real-time monitoring and alert management of our proprietary performance TV ad technology. The POC’s primary objective is to provide engineers with an intuitive interface to oversee complex data structures and swiftly address any performance issues.
Design Objectives:
User-Centered Interface: Develop a dashboard that presents complex data in a clear, actionable format, enabling engineers to quickly identify and respond to alerts.
Comprehensive Monitoring: Ensure all processes and interdependencies within the ad-serving technology are monitored, with each data link capable of sending alerts when performance deviates from established standards.
Design Process:
Research and Analysis: Collaborated with engineering teams to understand the intricacies of the ad-serving technology and identify key monitoring requirements.
Wireframing and Prototyping: Created initial dashboard concepts focusing on usability and clarity, incorporating feedback from stakeholders to refine the design.
Visual Design: Applied a clean, consistent visual style aligned with MNTN’s brand identity, ensuring the interface is both aesthetically pleasing and functional.
Usability Testing: Conducted testing sessions with end-users to gather insights and make necessary adjustments, enhancing the overall user experience.
Key Features:
Dashboard Overview: Provides a snapshot of system performance, highlighting critical alerts and system health metrics.
Alert Management: Enables engineers to view, prioritize, and address alerts efficiently, with detailed information on each issue.
Monitoring Details: Offers in-depth views of individual monitors, displaying real-time data and historical trends to assist in troubleshooting.
Outcome:
The Performance Operations Center has become an essential tool for MNTN’s engineering team, enhancing their ability to maintain optimal system performance and swiftly address any issues that arise. The intuitive design and comprehensive monitoring capabilities have led to increased efficiency and a more proactive approach to system management.
Initial Dash Concept
Alerts
Monitors
